It would be totally understandable if someone getting ready to take a flight is dreading what’s waiting for them at the airport. But believe it or not, a new report suggests most folks are actually feeling a tiny bit better about the airport experience.
J.D. Power’s annual satisfaction survey finds that customer satisfaction with airports is up, but only one point from last year, scoring 762 out of 1,000, as compared to lsat year which they got a 761. One area where airports seem to have improved is TSA security, up five points from last year, thanks to better processing, and the addition of biometric screening technology, which speeds up the security line.
As for which airports are doing the best job at satisfying customers, Detroit Metropolitan Wayne County Airport ranks highest among “mega” airports, with a 786, while Portland (Ore.) International Airport ranks highest among "Large" airports, with a score of 833 and Indianapolis International Airport ranks highest among "Medium" airports, with a score of 833.
Top “Mega” Airports For Customer Satisfaction
1. Detroit Metropolitan Wayne County Airport
2. Minneapolis-Saint Paul International Airport
3. Las Vegas McCarran International Airport
3. Orlando International Airport
5. Dallas/Fort Worth International Airport
As for the worst airports, in the "Mega" area that “honor” goes to Newark Liberty Airport with a satisfaction rating of just 695, with New York’s LaGuardia Airport the worst for "Large" airports with a 662 and Kahului Airport the worst for "Medium" airports with a 754.