Uber Introduces 1-833-USE-UBER in Florida


Uber Introduces 1-833-USE-UBER in Florida

Uber Technologies today announced a statewide option; a new phone booking feature that allows Floridians to request a ride without the Uber app. After dialing 1-833-USE-UBER, a rider will be paired with a live team member that confirms the trip request, provides an upfront price quote, and uses the same marketplace technology powering the Uber app to help find a ride. It was designed with older adults in mind, though anyone that prefers the convenience of live conversation can use this service to request a ride. 

In order to use this feature, one will need an SMS or text-based mobile phone to receive important messages about the ETA, the driver’s license plate details, and the driver’s name. Riders continue to receive messages before and during the trip, and once it concludes, will receive a trip receipt.

“We built 1-833-USE-UBER to expand access for anyone that prefers a little extra assistance when they want to use our services. There's always more to be done, but this feature brings the convenience of live support to our matching technology so everyday customers get the ride they want,” said Danielle Sheridan, Head of Uber City Operations.

1-833-USE-UBER is available to all Florida riders. One can request ride options in Florida including UberX, Uber Comfort, and Uber Black. There is no extra charge for using this service, though carrier message and data rates may apply. 

This new feature combines the efficiency of Uber’s matching technology with the convenience and additional support of a live team member. Uber built it based on feedback from older adults who shared that live conversations, and the simplicity of experience can make a difference for their transportation needs.